Platform / Message templates
Message templates
Every WhatsApp and email message follows the three-question structure: what happened, what to do, how to resolve it now. WhatsApp templates are fixed text with placeholders, at most three buttons, and need Meta approval before use.
Approved templates
24
18 English · 6 Twi
Pending with WhatsApp
1
shipment_delay_v3 · 13h waiting
Rejected
1
payment_due_v1 TWI
Sent · 7d
8,890
97.2%delivered · 88.1% read
Search templates
ChannelWhatsAppLanguageAll
| payment_due_v3EN · button set Payment due · 2,140 sent | Approved |
| payment_due_v1TWI · button set Payment due | Rejected |
| missing_documents_v2EN · Missing documents · 1,310 sent | Approved |
| customs_hold_v2EN · Customs hold · 412 sent | Approved |
| shipment_delay_v3EN · Shipment delay | Pending |
| shipment_delay_v2EN · Shipment delay · 890 sent · superseded on approval | Approved |
| finance_decision_v2EN · Finance decision · 96 sent | Approved |
| delivery_ready_v1EN · Delivery ready · 1,020 sent | Approved |
| booking_confirmed_v2EN · no buttons · 1,540 sent | Approved |
| repayment_reminder_v1EN · Pay balance · 388 sent | Approved |
| callback_confirmed_v1EN · no buttons · 214 sent | Approved |
26 templatesShow email templates
customs_hold_v2 · WhatsApp · English
Approved Fri 19 Sepv2 live
customs_hold_v2
Meta name: thetool_customs_hold_v2 · category Utility
Shipment {{1}} | Container {{2}}
Status: Customs is holding your cargo until it sees a {{3}}.
Status: Customs is holding your cargo until it sees a {{3}}.
Upload the document by {{4}}. After that, demurrage of {{5}} a day applies.
Choose an action below. You will be taken to a secure page. We never ask for card or bank details in chat.
Customs hold · Resolve Hold · Upload Documents · Get in Touch with Consultant
Button sets are fixed per situation. Edit under Button sets.
| {{1}} | shipment.reference | TRF-24009 |
| {{2}} | shipment.containerNumber | MSCU 441920-3 |
| {{3}} | task.requiredDocumentLabel | conformity certificate |
| {{4}} | task.dueAt · long date | Thursday 9 October |
| {{5}} | shipment.demurrageRate · money | GHS 320 |
Preview with sample data · TRF-24009
Shipment TRF-24009 | Container MSCU 441920-3
Status: Customs is holding your cargo until it sees a conformity certificate.
Upload the document by Thursday 9 October. After that, demurrage of GHS 320 a day applies.
Choose an action below. You will be taken to a secure page. We never ask for card or bank details in chat.
14:02Resolve HoldUpload DocumentsGet in Touch with Consultant
- Characters
- 318 of 1,024
- Buttons
- 3 of 3
- Reading level
- Grade 6target grade 7 or lower for client surfaces
- Delivery · 30d
- 412 sent · 99.0% delivered · 91% read · 64% tapped
- Em-dashes
- None
Rejected example: payment_due_v1 (TWI) failed because the body declares 5 placeholders but the sample binds 4.Approval history