Platform / Reports

Success measures

The measures the blueprint commits to, by area, with the data each one comes from. Every chart has a table view and exports to CSV.

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Client · WhatsApp action rate · 30d

61% of messages with buttons get a tap

+7 ptsvs previous 30 days · target 50%

Source: button-tap webhooks over messages delivered

19h median, created to done

−6hvs previous 30 days

Source: task createdAt to doneAt

GHS 184k

paid before accrual on 312 shipments

Source: dailyDelayCostMinor on payments settled before accrual date

86% within planned window

−3 ptsICUMS outage week · target 90%

Source: milestone occurredAt vs plan

1.8 days median, submitted to decided

−0.6 dapproval rate 64% · repeat borrowing 38%

Source: application submittedAt to decidedAt

24 min median first reply

−9 minescalation rate 4.1%

Source: inbound message to first consultant reply

Area	Measure	Value	Previous	Target	Trend
Client	Portal adoptionclient users active in 30 days	78%	71%	75%	On target
Client	WhatsApp action rate	61%	54%	50%	On target
Client	Task completion timemedian	19h	25h	24h	On target
Operations	On-time milestones	86%	89%	90%	Below
Operations	Exception resolutionmedian	3h 10m	3h 40m	4h	On target
Operations	Manual milestonesshare of all milestones	6.2%	7.9%	5%	Below
Payments	Time to paymentmedian, due to paid	−1.4 d	−0.8 d	before due	On target
Payments	Overdue balance	GHS 212k	GHS 268k	GHS 200k	Below
Finance	Approval rate	64%	58%	60%	On target
Finance	Repayment on time	93%	91%	95%	Below
Collaboration	Escalation rate	4.1%	5.0%	5%	On target
Platform	Availability	99.94%	99.97%	99.5%	On target
Platform	Integration successpolls within interval	98.1%	99.2%	99%	Below
Platform	Security eventsper week	63	71	—	Tracked

WhatsAppPortalEmail